Exponential-e-logo-June-2012

Source URL: www.bsigroup.com

• Standards organizations
• Information technology management
• BSI Group
• International Electrotechnical Commission
• ISO/IEC 20000
• Professional certification
• IT service management
• International Organization for Standardization
• ISO/IEC JTC 1
• Customer service
• Quality management
• Business continuity planning

ITSMS ユーザーズガイド ～導入のための基礎～ ITSMS：Information Technology Service Management System IT サービスマネジメントシステム 平成 25 年 11 月 20 日

Source URL: www.isms.jipdec.or.jp

CASE STUDY Mortgage service provider automates key business and it change management processes with SBM

Source URL: www.serena.com

• Information technology management
• Information technology
• Management
• Business process management
• Computing
• SBM
• ITIL
• Serena Software
• Document management system
• Business process modeling
• Application lifecycle management

Madison Digital Image Database (MDID) What is MDID? MDID is a digital media management system with tools for discovering, collecting, and presenting digital media. It offers an on-campus, password-protected service whe

Source URL: sites.jmu.edu

CASE STUDY SUNGARD SELECTS SERENA SERVICE MANAGER TO STREAMLINE ITSM ABOUT SUNGARD

Source URL: www.serena.com

• Information technology management
• Information technology
• Private equity
• IT service management
• ITIL
• Serena Software
• Change management
• SunGard
• Configuration Management
• Service desk
• Configuration management database

Case Study: Rain One, Inc. “We chose HindSite since it was already tailored to the irrigation industry. We didn’t have to ‘reinvent the wheel.’ ” – Mark Pfister, Pfister Sprinkler Systems

Source URL: www.hindsitesoftware.com

• Construction
• Real estate
• Active fire protection
• Fire suppression
• Pfister
• Fire sprinkler system
• Irrigation
• Field service management
• Business

Avalon Risk Management General Agent for the sureties it represents American Service Insurance Company Great American Alliance Insurance Company Elk Grove Village, Illinois

Source URL: www.avalonrisk.com

iLinc for Support Transform customer support into a more personal, effective, relationship-building experience. WHAT’S IN IT FOR YOU Support/Help Desk Sessions

Source URL: www.ilinc.com

• Marketing
• Help desk
• Customer service
• Automation
• Customer support
• Information technology management
• Reliability engineering
• Loyalty business model
• Customer satisfaction
• Virtual help desk
• Customer relationship management

5 Reasons Why Enterprises are Moving to Broadband their WAN How times have changed and why it’s time to “Evolve IT” The WAN has always been about connecting users to applications and moving data, but the playing fi

Source URL: i.crn.com

• Computing
• WAN optimization
• Network architecture
• Silver Peak Systems
• Configuration management
• Emerging technologies
• Tunneling protocols
• Multiprotocol Label Switching
• SD-WAN
• Cloud computing
• Internet access
• Software as a service

Product Data Sheet Agiliron - Sell More in More Places. Manage in One. In today’s competitive economic environment, it is imperative for businesses to continually think of ways to increase top line revenue...while redu

Source URL: www.agiliron.com

• Accounting software
• QuickBooks
• Intuit
• Customer relationship management
• Software as a service
• Method
• Amazon.com
• Comparison of PSA systems
• Comparison of time-tracking software